Key takeaways
- Four things go in writing before the first session: the outcome the company is buying, what the leader agreed to work on in his own words, what gets reported to the sponsor, and what does not.
- The sponsor receives themes and progress, never session content. A leader who cannot say the disqualifying thing out loud will spend the engagement managing the coach.
Buying executive coaching for a business
When a company buys coaching there are at least three parties: whoever signs, the leader receiving it, and the rest of the team who will notice something changed. Most of the problems with corporate coaching come from never settling what each of them is owed.
Before a first session we put four things in writing. What outcome the company is buying. What the leader has agreed to work on, in his own words. What gets reported back to the sponsor. What does not. If a leader believes his sessions are being summarized to the person who decides his bonus, coaching becomes performance, and performance is not useful.
The sequence is simple enough for a budget to be approved one step at a time. A free call. The Bottleneck Diagnostic at $1,500. Then whatever the diagnostic points at, whether one-to-one work or a program covering a whole leadership group, scoped and priced from its findings. Delivery is in person or remote, and for companies with leaders across several sites remote delivery usually gets better attendance than a travel schedule does.
Confidentiality when executive coaching is bought by the business
The line we hold is simple and it is written into the engagement.
- The sponsor receives themes and progress against the agreed outcomes
- The sponsor does not receive session content, quotes or anything attributable
- The leader sees anything written about him before the sponsor does
- If the leader concludes the right answer is to leave the company, that stays between us until he chooses otherwise
That last clause makes some sponsors uneasy, and it is worth stating why it exists. A leader who cannot say the disqualifying thing out loud will spend the engagement managing the coach, and the company pays for months of careful conversation about nothing. Coaching that a company buys and an individual cannot trust is a line item, not an intervention.
Where the company's real problem turns out to be structural rather than personal, the diagnostic says so and we scope that work instead.
