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Change Management Consulting

Change management consulting here begins after the decision.

Change management — a dated transition plan on a wall with sticky notes, two people discussing in front of it, Canada

Free call first, then the $1,500 Bottleneck Diagnostic

Key takeaways

  • The work starts after the decision: the restructure is chosen, the system is bought, the acquisition has closed.
  • The person who calls usually owns a deadline, because the announcement has already been made.
  • People who have worked a process for nine years know things the person redesigning it does not. We interview them first, and the plan changes where they are right.
  • Who hears what, in what order, from whom, and the question each group will ask that must already have an answer: all settled before the announcement.

Change management consulting here begins after the decision. Organizational change management is the formal name for it; a business transformation consultant sells the same work under a larger word. The restructure is chosen, the system is bought, the acquisition has closed. What remains is the part that decides whether any of it works: whether the people who are expected to work differently actually do, and whether the ones you needed to keep are still there in six months.

What this covers

  • Resistance treated as information about the plan, not as an obstacle to get around
  • Communication sequence written before the announcement, not reconstructed after it
  • A named owner, published internally, for every part of the transition
  • Covers restructures, system replacements and post-acquisition integration
  • Checkpoints at 30, 60 and 90 days, with the plan adjusted at each
  • Interviews with the people expected to live with the change, not only the people who designed it
  • One adoption measure agreed in writing at the start, so success is not decided after the fact

Who this is for

Owner-led companies in the $500k to $50M band going through a restructure, a core system replacement, a merger, or integration after being acquired. It is bought late more often than early, usually when the plan has been announced and the announcement has not produced the behavior anyone expected.

This is a different buyer from the coaching buyer. The person who calls about change management usually owns a deadline, not a development plan.

Resistance is information

The standard approach treats resistance as friction to overcome with better communication. That is wrong often enough to be expensive. People who have worked in a process for nine years generally know something about it that the person redesigning it does not. We interview them before the rollout, and the plan changes where they are right.

Where the resistance is really about losing status or losing routine, that is also information, and it gets handled as a conversation with a named person rather than a slide about the change curve.

What you get

A communication sequence written before the announcement: who hears what, in what order, from whom, and the question each group will ask that must already have an answer. A named owner for every part of the transition, published internally, so "who is handling this" is never a shrug. One adoption measure agreed at the start. And checkpoints at 30, 60 and 90 days, with the plan adjusted at each rather than defended.

Alternatives

Organizational design consulting when the target structure has not actually been decided yet. Organizational development consulting when nothing is changing and the company simply runs badly. Executive team coaching when the leadership group is publicly aligned on the change and privately not.

Change Management Consulting at a glance
First stepA free 30-minute call
ThenThe Bottleneck Diagnostic, $1,500, fixed
After thatScoped and priced from what the diagnostic finds
DeliveryVirtual, or on site by arrangement
Built forOwner-led companies, $500k–$50M revenue
If we are not the fixWe say so on the call

Next step

How to start

Book a free call. We talk for about thirty minutes about your company and what is stuck. If it sounds like something we can help with, the next step is the Bottleneck Diagnostic, a fixed piece of work at $1,500 that tells you in writing what is actually holding the company back. Any work after that is scoped and priced from what the diagnostic finds. If it turns out we are not the right fit, we will tell you on the call.

Start with a free call

Thirty minutes about your company and what is stuck. If we can help, the next step is the $1,500 Bottleneck Diagnostic. If we cannot, we will say so.